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Continue ShoppingEffective Date: 1 January 2026
At FADUOALI, we engineer our heavy-duty dirt-trapping essentials to bring cleanliness and professional aesthetics to your vehicle, never stress or frustration. We are incredibly proud of our high-quality 15gsm laminated coatings and premium designs, but we also acknowledge that occasionally a product might not perfectly align with your specific needs. That is exactly why we created this straightforward Return Policy. We have intentionally stripped away confusing corporate jargon to provide you with a highly transparent, hassle-free method to return your items.
Time is undeniably of the essence when it involves processing physical product returns. If you receive your FADUOALI package and decide it is not quite the perfect fit for your vehicle or detailing business, you have exactly thirty (30) calendar days from the officially recorded date of delivery to initiate the process. This specific timeframe gives you plenty of opportunity to visually inspect the product and make an informed decision. Any return requests submitted after this strict 30-day window concludes will unfortunately be systematically declined.
Because we maintain a notoriously high standard of automotive luxury and cleanliness, we can only authorize returns on items that remain completely untouched by the end user. The protective products must be returned in their absolute original, uninstalled, and pristine condition. This explicitly means the protective packaging cannot be heavily damaged, the mats cannot display any footprints or dirt, and all original FADUOALI inserts must be included. We enforce this policy to guarantee every customer receives a flawless, brand-new product.
Initiating a formal return process with our organization is designed to be delightfully simple and highly efficient. Just send a detailed email to our support crew at info@faduoali.store containing your original order number and a brief, honest reason for the return. Our dedicated team will verify your purchase details and promptly reply with a unique Return Merchandise Authorization (RMA) number alongside the exact warehouse shipping address. Please note that customers are responsible for covering their own return shipping costs.
Once your returned package successfully arrives back at our designated processing facility, our meticulous quality assurance team will carefully inspect the contents within 3 to 5 business days. As soon as they officially verify that the returned item remains in its pristine, resalable condition, our financial department will automatically trigger your refund. The exact monetary amount will be routed directly back to the original credit card or payment method used during checkout, requiring a few days to clear your bank.
For our esteemed B2B wholesale partners, the operational rules regarding returns are necessarily different due to the scale of logistics involved. Because wholesale orders (starting at the $799 minimum) involve massive inventory movements and heavy freight transportation, they are categorically considered final sale transactions. We only accept commercial returns in the incredibly rare and documented event of a widespread manufacturing defect across an entire production batch. Such anomalies must be reported to sales@faduoali.store within 14 days of delivery.